Shipping Policy

Last updated: 2026-07-02

This Shipping Policy explains where we ship, how orders are fulfilled, how long delivery takes, and what to do when something goes wrong on the way to you. It applies to every physical product bought through mrpandadrawz.com.

Digital downloads (art files, wallpaper sets, etc.) are not shipped — they are delivered instantly through your account after payment clears. See the Refund Policy for how those are handled if something goes wrong.

1. Where we ship

We currently ship physical products within the Republic of South Africa only. If you are outside South Africa and want a print, please email us — we can sometimes arrange fulfilment through a third-party print partner (e.g. Displate, INPRNT, TeePublic) which will handle shipping to you directly under their own terms.

2. How orders are fulfilled

Every physical listing on the shop is either in-stock or print-on-demand. Which one your item is fulfilled from is shown on the product page and confirmed in your order receipt.

• In-stock (manual fulfilment) — Prints and stickers we keep on the shelf. The artist packs and dispatches these directly from the studio in South Africa. This covers the bulk of the artwork prints in the shop (A5, A4, A3 art prints and single stickers).
• Print-on-demand — Larger formats, canvas, framed prints, apparel, and any product we don't stock ourselves are produced when you order, by our print partner Gelato. Gelato routes production to the printing facility closest to your delivery address to keep transit short.

3. Delivery times

Delivery times are calendar days counted from the moment payment clears (not from when you placed the order). South African public holidays don't count against them.

The exact production + delivery estimate for print-on-demand items is repeated in your order confirmation email. That estimate is what we're committing to for those lines.

If a delivery goes past the estimate above by more than 3 business days without an update, please email us — we'll chase the courier and refund you if the parcel is confirmed lost.

4. Shipping fees

• In-stock, manual — R60 flat per order to any South African address. The whole cart ships in one parcel; you pay R60 once, not R60 per item. Charged as a separate line at checkout before you confirm.
• Print-on-demand (Gelato) — Shipping is included in the price shown on the shop. There is no separate shipping fee at checkout for print-on-demand lines — the sticker price is what you pay, delivered.

Where an order mixes manual and print-on-demand lines, the R60 manual-shipping fee is only charged once (against the manual portion). The print-on-demand lines carry their bundled shipping already, and the two parts may arrive in separate parcels on different days.

5. Order tracking

You receive:

1. An order confirmation email immediately after payment clears.
2. A dispatch email as soon as the parcel is handed to the courier. For manual fulfilment this contains a courier waybill number and a tracking link; for print-on-demand the Gelato tracking link.

You can also see the current status and tracking number of every order under My Account -> Orders while your account is signed in.

6. Address and courier problems

Wrong address entered at checkout — Email us within 2 hours of ordering. If we haven't handed the parcel to the courier yet, we'll update it for free. If we already have, the courier's redirect fees (if they'll do it) get billed back to you at cost.

Failed delivery / nobody home — Couriers in South Africa typically re-attempt once, then hold at their depot for collection. Follow the courier's instructions in their SMS or tracking page. If a parcel is returned to us because nobody claimed it, we'll offer a re-ship at your cost or refund minus original shipping.

Lost or damaged in transit — Email us with your order number and (for damage) a photo of the parcel and the damaged item. We'll open a claim with the courier / print partner and refund or replace once the claim is resolved. Manual-fulfilment prints are insured; print-on-demand claims follow Gelato's own resolution timeline.

7. Restricted contents

Nothing we sell is restricted in South Africa, but if a purchase is confiscated by a foreign customs authority because you asked us to ship it outside the country as an exception, that risk sits with the buyer and we cannot refund the product cost.

8. Changes to this policy

We update this Shipping Policy when we change couriers, add or remove print partners, or when Gelato changes its fulfilment terms. The "Last updated" date above shows the most recent change. Material changes will be highlighted on the site for at least 14 days.

9. Contact

Shipping questions, address changes, missing parcels, damage claims: Email: the contact address shown on the site footer.